Last updated: 4.8.25

1. Introduction

This Privacy Policy explains how [Private GP Bookings] (“we”, “us”, or “our”) collects, uses, and protects personal information when you use our platform (the “Service”). The Service is a UK-based search platform to help users find private GP clinics.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Data Controller

The data controller is PrivateGPBookings.com. For any questions about your data or this policy, please contact us at support@privategpbookings.com.

3. What Personal Data We Collect

– Patient users: We do not collect personal data directly from users who search for clinics.

– We may collect non-identifiable information such as your approximate location (based on your device’s IP address) to provide search results relevant to your area.

– We use cookies and similar technologies to improve site performance, analytics, and user experience. See section 6 below.

– If you contact us via support@privategpbookings.com, we may collect your name, email, and any other information you provide in your message.

-Clinics creating accounts provide personal and business information necessary to manage their listing and subscription.

4. How We Use Your Personal Data

– To operate, maintain, and improve the Service.

– To provide search results tailored by location.

– To respond to your support queries sent by email.

– To administer clinic accounts and subscriptions.

– To comply with legal obligations.

5. Data Sharing and Third Parties

– Your data is stored on servers hosted in the UK.

– We use third parties such as Google Analytics for site analytics and Google Maps to provide location services. These providers may collect some information as detailed in their respective privacy policies.

– We do not share personal data with clinics or third parties except where necessary to provide the service or comply with law.

– Patients are redirected to clinics’ websites for bookings; we do not transmit personal data to clinics through our platform.

6. Cookies and Tracking Technologies

– We use cookies to enhance site functionality, analyse usage, and improve performance.

– Our cookies do not collect personally identifiable information but include unique identifiers and browser/device data.

– You can manage your cookie preferences via the cookie consent banner or through your browser settings.

7. Your Rights

You have the right to:

– Request access to your personal data.

– Request correction or deletion of your personal data.

– Object to or restrict processing.

– Request data portability.

– Withdraw consent (where applicable).

– Lodge complaints with the UK Information Commissioner’s Office.

To exercise your rights, please contact us at support@privategpbookings.com.

8. Data Retention

– We retain clinic account information for the duration of the subscription and for up to 6 years after account termination to comply with legal and commercial obligations.

– Email correspondence received through support@privategpbookings.com is retained for up to 24 months unless a longer retention period is legally required.

9. Security

We employ reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Children

Our platform is intended for use by adults. However, you may use the Service to locate clinics that provide appointments for children. We do not knowingly collect personal data from children under 18.

11. Changes to this Privacy Policy

We may update this policy occasionally. We recommend checking this page regularly for changes. The “Last updated” date on this page indicates the last revision.

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